Last minute cancellations and “No-shows” leave our Therapists with empty appointment times. We may have also had to turn away other guests that could have enjoyed that appointment time. Due to this, guests that do not honor their appointments will be charged cancellation fees.
Pleased be advised that to cancel any spa appointment we require at least 24 hours' notice to avoid being charged cancellation fees.
For all Registered Massage Therapy appointments cancelled with less than 24hours' notice, a missed appointment fee of $95 + HST for a 60 minute treatment and $143 + HST for 90 minute treatment will be charged.
For groups bookings we require 48 hours' notice for all cancellations. A credit card will be required to secure all group bookings. Please note that once an appointment is booked--unless we hear otherwise - we'll expect you to be there. 'Skipped' appointments will be charged in full to the card number with which they were held.
*Please note that we require credit card numbers for all new RMT clients in order to secure your booking.
If you have any questions regarding our cancellation policies please do not hesitate contact us at 613-722-2929