We are Slowly Reopening

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We are open for Massage Therapy Treatments, Medical Esthetic Treatments with Dr Stephen Cooper and all Esthetics Services, except Facials and Face Waxing that requires mask removal. 

We have been very busy preparing a safe environment for our clients and our staff. Your health and the health of our employees is our number one priority.

We will be following all the regulations and procedures outlined by the Ministry of Health Covid-19 guidelines, as well as guidelines from the College of Massage Therapists of Ontario.

Here are just some of the things that we will be doing when we reopen.


Booking Appointments and COVID-19 Screening:

All clients are required to make a reservation by phone or email as walk-ins will not be allowed during this time.

Prior to your appointment, when you receive your appointment reminder, you will also receive a COVID-19 health screening questionnaire to confirm that you are in good health.

If you have any signs or symptoms, let us know as soon as possible so we can reschedule your appointment for when you are no longer symptomatic and outside of the 14-day period of contact.  If you develop symptoms after completing the screening form, contact us immediately and we will reschedule your appointment.

During this time we will only be offering 60 Minute Registered Massage Therapy appointments and no couples treatments will be offered.

Any required treatment related forms including a COVID-19 Screening will be sent via email to be completed prior to your visit.


Arriving for your Appointment:

All Clients must wear a mask before entering the Spa and for the duration of your visit. Cloth (washable/reusable) or surgical grade masks are acceptable. All of our staff will be wearing surgical masks at all times. Masks will be worn by both clients and practitioners for the duration of your treatment.

In order to limit the number of clients in the Spa at any given time, our occupancy has been significantly reduced to allow clients to maintain physical distancing. All waiting areas have been removed and our treatment schedules have been staggered.

We ask that you arrive at the time of your scheduled appointment and not earlier. We ask that you wait outside (weather permitting) or in your vehicle, and a front desk staff member can call or text you when it is suitable to enter the Spa. We ask that you only bring with you, your method of payment and a phone (we ask that you do not use your phone at any time during your visit)  

Upon entering the Spa, you will be great by a staff member that will screen you for COVID-19 symptoms. Once confirmed that no symptoms are present, all clients will be required to sanitize their hands. We have installed physical guards at our reception desk so that you can check-in and pay for your appointment safely.  

We will no longer be serving coffee, tea or water and ask that you don’t bring in any outside food or beverage.

We are trying to limit the use of ours bathrooms, however we will be cleaning between uses.


Your Appointment:

During your appointment, your practitioner will be wearing all necessary PPE for your treatment, as laid out in Ontario Public Health guidelines as well as the College of Massage Therapists of Ontario guidelines. You will also be required to keep your mask on for the duration of the treatment.

All linen and treatment related supplies are single use.

After your appointment, we ask that you sanitize your hands before leaving the treatment room.

All treatment related and non-treatment related surfaces will be cleaned with VIROX cleaning supplies that have a 1-minute kill time for COVID-19. Our cleaning procedures in the treatment rooms will include the treatment tables, headrests, stools, doorknobs, light switches, chairs, pillows, sink and taps other furniture and all equipment using the “wipe twice” method.  All of our cleaning procedures will be maintained regularly throughout the day and be documented.

We will not be accepting cash, but debit and credit payment options will be available.


RMT Price Change:

Many of our new procedures have significantly impacted our operating costs.  In order to reopen our Spa, we have had to make considerable investments in Personal Protective Equipment which has been difficult to source even at prices that have drastically increased due to the demand.  Due to this, we will be raising the cost of a 60-minute Registered Massage Treatment to $95.

You can request an appointment by calling us a 613-722-2929 or by email at info@renuspa.ca for our Wellington Street location or info@renusparetreat.ca for our Kent Street location.